Dimension Suite Support FAQ

 

About Dimension Suite

What is Dimension Suite?
What is a Module?
Do I need Contact to run Dimension Suite? 


Installation

Do I need FileMaker to run Dimension Suite?
What are the technical specs for Dimension Suite?
Do I need a FileMaker Server to run Dimension Suite?


Registration

Where can I find my registration key?


Using the Program

Can I customize Dimension Suite?


Help

What ressources does Dimension Suite offer for help?


Customer Relations

What is your return policy?
What is your refund policy?
Does Dimension Suite offer volume licensing?
How do I contact Dimension Suite?


Other

Can I purchase Dimension Suite as Open Source?



About Dimension Suite

What is Dimension Suite?

Dimension Suite is series of database application modules used to address unique business or organizational requirements. infoLink-inc, the developer of Dimension Suite, has combined its 20+ years of database problem solving with the rock solid capabilities of FileMaker Pro to bring you Dimension Suite. 

Our philosophy is to produce powerful, easy to use software that solves your specific needs. From contact management to monitoring camp activities, donation drives and campaign management, to member tracking and client support services, Dimension Suite targets a large number of common industry practices.

What is a Module?

A Dimension Suite Module is a software unit specially designed to fulfill a specific business or organization need. Contact for instance is design strictly for management of your contacts while Donor is designed to handle all the expected aspects when it comes to fundraising campaigns. 

Users are able to custom build their perfect software solution, beginning with Contact, and can include any number of combinations. Build you perfect solution today!

Do I need Contact to run Dimension Suite?

Yes - Contact is the core of Dimension Suite and all other modules use and access Contact to properly operate. You only need to have one copy of Contact installed.


Installation

Do I need FileMaker to run Dimension Suite?

Yes, you require FileMaker to run Dimension Suite. Please ensure you have Version 10 or later installed.

For more information on FileMaker please click HERE.

For more information on using Dimension Suite and FileMaker Sever, click HERE.


What are the technical specs for Dimension Suite?

To properly run Dimension Suite, please ensure you have the following technical specs:

Mac OS X v10.6

Intel-based Mac, 1GB of RAM
FileMaker Pro 10 - CD drive
Pro 10 Advanced - DVD drive

Mac OS X v10.5

PowerPC G4 (867MHz+), Power PC G5, Intel-based Mac, 512MB of RAM
FileMaker Pro 10 - CD drive
Pro 10 Advanced - DVD drive

Mac OS X v10.4.11

PowerPC G4, G5 or Intel-based Mac
256 MB of RAM
FileMaker Pro 10 - CD drive
Pro 10 Advanced - DVD drive

Windows Vista Ultimate, Business, Home (Service Pack 1)

800 MHz or faster
512 MB of RAM
SVGA (1024x768) or higher resolution video adapter and display
FileMaker Pro 10 - CD drive
Pro 10 Advanced - DVD drive

Windows XP Professional, Home Edition (Service Pack 3)

Pentium III 700MHz or faster
256MB of RAM
SVGA (1024 x 768) or higher resolution video adapter and display
FileMaker Pro 10 - CD drive
Pro 10 Advanced - DVD drive


Do I need a FileMaker Server to run Dimension Suite?

Technically, you can run Dimension Suite without FileMaker Sever for up to 9 users. Dimension Suite does recommend that for 4 or more users, clients consider switching to FileMaker Server for improved performance, automatic back-up and greater overall stability.

 

 

Registration

Where can I find my registration key?

Your registration key will be e-mailed to you.



Using the Program

Can I customize Dimension Suite?

Dimension Suite offers a powerful system for customization of hundreds of fields. You can customize any solution to display fields matching your unique terms and phrases ensuring an optimal solution.

 

 

Help

What ressources does Dimension Suite offer for help?

Dimension Suite offers detailed software manuals for every solution. Each manual has detailed sections which inform the user on a variety of topics ranging from installation to better understanding your solution. You can also call or email us any time. We pride ourselves on customer service and would love to speak with you in person. 

 

 

Customer Relations

What is your return policy?

Dimension Suite does not offer a return policy on purchases. We do offer a proper Demo of most of our Solutions to ensure you have the opportunity to test out our software before committing.


What is your refund policy?

Dimension Suite does not offer a refund on purchases. We do offer a proper Demo of most of our Solutions to ensure you have the opportunity to test out our software before committing.


Does Dimension Suite offer volume licensing?

Dimension Suite offers volume discount on orders of 10 or more units, e-mail us today to find our more.


How do I contact Dimension Suite?

We offer several ways for you to contact us, whether it be by e-mail, mail or phone, we welcome your feedback and any questions or concerns you may have. Our contact details can be found to the right of this page. As well please visit our Contact Us section for further information.


Can I purchase Dimension Suite as Open Source?

Dimension Suite is currently not available as an Open Source product, however Dimension Suite can be and has been completely customized for organizations small and large. Please Contact Us today for more information.

 

Contact Options

Email:

dsorder@infolink-inc.com


Mail:

infoLink-inc
Suite 215
9148 - 23rd Avenue NW
Edmonton, Alberta T6N 1H9
Canada


Phone:

1.780.425.6905 ext 223
Available M-F 9:00 - 17:00
Mountain Standard Time 

 


 

 

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